General travel terms and conditions
Valid for bookings from 02/01/24
Please read these terms and conditions carefully. These conditions, together with our Privacy Notice and the written information we brought to your attention before we confirmed your booking, set out the terms and conditions of the contract between you and RSD Travel Limited and show your and our contractual commitments to each other. RSD Travel Limited is a company registered in England and Wales with company number 07507940 and has its business address at RSD Travel Ltd., Long Acre Barn, Pury Hill Business Park, Near Alderton, Towcester NN12 7LS, United Kingdom.
1. Your Holiday Contract
1.1 When you make your booking you agree that you have authority to accept and do accept on behalf of yourself and each person named in your booking, the terms of these Booking Conditions. The person making the booking (“the party leader”) must be at least 18 years of age and authorised to do so by all persons named in the booking and the parent or guardian of all party members under the age of 18 years, when the booking is made. The party leader on behalf of themselves and each member of the party consents to the use of information in accordance with our privacy policy.groups@rsd-travel.co.uk . Our group conditions apply.
2. Excursions
Excursions, tours or other activities that you book or pay for whilst you are on holiday do not form part of the travel arrangements provided by us. Your contract will be with the operator or provider of that excursion, tour or activity and not with us. We are not responsible for the provision of the excursion, tour or activity or anything that may happen during the course of its provision by the operator. We do not accept liability in relation to any such excursion, tour or activity and these Booking Conditions do not apply to them.
3. Information and Prices
We publish our brochures and website information many months in advance and, to the best of our knowledge and belief, all information is correct at the time of publication. However, things may still change after publication and we check regularly to see if we need to update or correct any information or prices. If there are any significant changes or we find any mistakes, we will update our computer reservation system or website as soon as possible. It is your responsibility to check the latest information at the time of booking.
4. Late Holiday Bookings
Certain bookings made within 80 days of departure will be regarded as ‘Late Holiday’ bookings. You will be told at the time of booking whether or not the booking you seek to make is a normal booking or a ‘Late Holiday’ booking, and the difference between the two. It will then be your choice as to how you wish to proceed. Please be aware that ‘Late Holiday’ bookings always require payment of the full price at the time of booking (whenever that may be). ‘Late Holiday’ bookings may either be booked through promotional publications or from a brochure or on the website. Accommodation may either be named at the time of booking or allocated when you arrive at your destination. ‘Late Holiday’ bookings are not always cheaper than the prices in the brochure, as prices are set according to demand. Additional terms and conditions may apply for ‘Late Holiday’ bookings and, if so, these will be detailed on our reservation system or in any specific literature relating to such Late Holiday booking or on our website. Not all services and facilities as advertised on our website or in any brochure will be available for ‘Late Holiday’ bookings. Please check with us or check on the website carefully before booking.
5. Surcharges – Price Increases after Booking
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your Holiday may change after you have booked. However there will be no change within 20 days of your departure.
6. Your Booking
Before you book, please discuss your choice of resort, accommodation and transport with our reservations staff to make sure it will be suitable for you and the people you will be travelling with. The person who signs the booking form or completes the booking online or by telephone is the ‘lead name’. They must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without an adult accompanying you, we will only allow you to travel subject to the following conditions. If at the time of departure you are 16 or 17 or are 17 when travelling on an “Escapades” branded holiday, you must provide written authority from your parent or legal guardian who must sign the booking form. We reserve the right to require the parent/guardian to produce a copy of their passport showing their name and signature or such other identification evidence as we may reasonably require. Written permission from a parent/ guardian cannot be accepted unless their signature can be verified. On signing the booking form, a contract between your parent/guardian and us is in place. An adult of 18 years or over must accompany you if you are under 16 years of age on your departure date. The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or she also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information in the relevant brochure and on our websites (as applicable).6.1.Special Requests 6.2 Flight Times 6.3 ATOL Certificate and Invoice
7. Disabilities and Medical Conditions
You must provide us with full details of any existing medical condition or disability that may affect your travel arrangements (including, in particular, any accommodation requirements) at the time of your booking. If in our reasonable opinion your chosen travel arrangements are not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem including any allergies and dietary requirements or disability we can also cancel the booking when we find out full details if in our reasonable opinion, the travel arrangements are not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel your booking as a result of this, the cancellation charges set out in the section entitled “Cancellation By You” will apply.
8. Before You Travel – Travel Insurance
It is a condition of your booking with us that you and all members of your party including all infants are adequately insured on your holiday and are covered by an insurance policy for your trip. It is your responsibility to ensure that the insurance policy you purchase is suitable, covers the requirements of yourself and all members of your party and is adequate for your needs and travel arrangements, including any particular health requirements you may have. We strongly advise that you take out a policy of insurance to cover you and any member of your party against the cost of cancellation by you, the cost of assistance (including repatriation), in the event of accident or illness, lost baggage or money together with other expenses that may arise. You should ensure such insurance covers all and any activities you have booked either as part of or in addition to your holiday. Please be aware that if you transfer your holiday, you will not be able to transfer your insurance and the new traveller must have their own insurance cover in accordance with these conditions.
9. Suppliers’ Conditions
Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our conditions, the suppliers’ conditions will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers’ conditions may limit or exclude liability on the part of the relevant supplier, and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. You can obtain copies of the relevant conditions from us upon request.
10. Changes You Make Before Travel
If you want to change your Holiday arrangements in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. Please note that typically changes to scheduled flight tickets are very restrictive. Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply charges for each person on the booking and for each item you want to change as shown in the table below. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If you have paid supplements for accommodation and the number of people in your accommodation changes, you may have to pay extra and may lose any free or reduced infant and child places or any free group places. Any changes to your departure date, airport, transportation, destination, accommodation or length of travel must apply to all members of your booking.Note: the transport provider may impose additional charges of up to 100% of the ticket cost; any such charges will be in addition to the amendment fees listed above – see the Exception in the section “Cancellation By You” below. Notice given more than 70 days Notice given 70–22 days Notice given 21 days or less
11. Transfer of Booking
If you or any member of your party is prevented from travelling, that person may transfer their place to someone else subject to the folllowing conditions:
12. Cancellation by You
The lead name on the booking must give notice to cancel in writing to the correspondence address as stated on the invoice. The charges shown below apply from the date we receive your written notice of cancellation at our offices.
Time We Receive Your Notice Cancellation Charge (excluding Cancellation Charge for More than 70 Days Loss of Deposit Loss of Deposit 70–57 Days 30% Cost of Holiday (or loss of 100% Cost of Holiday 56–29 Days 50% Cost of Holiday 100% Cost of Holiday 28-22 Days 70% Cost of Holiday 100% Cost of Holiday 21-8 Days 90% Cost of Holiday 100% Cost of Holiday 7 Days or Fewer 100% Cost of Holiday 100% Cost of Holiday
For any cancellation related to the trip to South Africa, the following cancellation fees apply :
Time We Receive Your Notice To Cancel Before Departure Cancellation Charge More than 40 Days 20% Cost of Holiday 39 – 15 Days 65% Cost of Holiday 14 – 8 Days 85% Cost of Holiday 7 – 1 Days 90% Cost of Holiday Last 24 Hours/No Show 95% Cost of Holiday
For any cancellation related to the trip to South Africa/Botswana/Zimbabwe, the following cancellation fees apply :
Time We Receive Your Notice To Cancel Before Departure Cancellation Charge More than 45 Days 20% Cost of Holiday 45 – 15 Days 75% Cost of Holiday 14 – 8 Days 85% Cost of Holiday 7 or Fewer/No Show 95% Cost of Holiday
For any cancellation related to the expedition cruise, the following cancellation fees apply :
Time We Receive Your Notice To Cancel Before Departure Cancellation Charge More than 90 Days 25% Cost of Holiday 89 – 60 Days 60% Cost of Holiday 59 – 30 Days 90% Cost of Holiday 29 – 1 Days 100% Cost of Holiday
If any member of the booking cancels and you cannot fill that person‘s place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements. If you do cancel, you must still pay any insurance premiums and amendment charges, which arose before the cancellation, and any deposits paid for any pre-booked items or services.
13. Exceptions
Cancellation of certain transport arrangements can result in up to 100% cancellation charges regardless of the notice period given to us. In respect of scheduled airline tickets, 100% cancellation charges will almost certainly apply. We reserve the right to pass on these charges, which will apply to the transport element of your Holiday and the cancellation charges in the scale above will apply to the other elements of your Holiday (e.g. accommodation, optional extras). Similarly, name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the charge listed in the section ‘10. Changes You Make Before Travel’ above. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and you may need to purchase new tickets. The cost of the new ticket may be greater than the cost of the original ticket.
14. Cancellation By You Due to Unavoidable and Extraordinary Circumstances
You have the right to cancel your Holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your Holiday destination or its immediate vicinity and which signifcantly affects the performance of the Holiday or which signficantly affects transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any compensation. For the purposes of this clause, examples of “unavoidable and extraordinary circumstances” include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to your destination. This section will only apply where such advice has been given by the Foreign, Commonwealth and Development Office (FCDO) and is relevant and applies to the date of your holiday. Advice can change and cancellation by you unsupported by such advice or as a result of your disinclination to travel may result in cancellation charges applying which can be up to 100% of the cost of your holiday.
15. Changes Made or Cancellation By Us Before Travel
Once your booking has been confirmed we will make every effort to provide you with the booked holiday arrangements. Occasionally, it may be necessary to amend or cancel the whole or part of your holiday. We will notify you of any alteration as soon as we reasonably can. Independent travel arrangements (eg flights, airport parking, car hire etc) that you may arrange separately do not form part of our contract with you. Should we need to make changes to your travel arrangements, we will not be liable for any amendment or any cancellation charges incurred by you in respect of such independent travel arrangements. If, before the start of your holiday, we are constrained by circumstances beyond our control to significantly alter the main characteristics of your holiday, or cancel it, we will offer you the choice of either:
a. Accepting the changed arrangements
Please note that these options are not available where any change is a minor one. A significant change may include a change of accommodation to that of a lower category and/or price. The change of flight times by more than 12 hours. A change of UK departure location (save for changes between London Airports (Heathrow, Gatwick, Stansted and Luton).and other regional airports including but not limited to Liverpool and Manchester, Manchester and Birmingham, Leeds and Newcastle, Cardiff and Bristol, Glasgow and Edinburgh). We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. We reserve the right to cancel your holiday if the outstanding balance is not paid within the due date (80 days before your travel date). If you fail to make payment of any sums when due then, without prejudice to our rights to cancel your booking and/or impose cancellation charges, we reserve the right to charge a further £2 administration fee for every reminder that we send to you requiring payment and, for the avoidance of doubt, this administration fee will be in addition to any other charges due us in accordance to the section ‘12. Cancellation by You’, for example if we agree to extend the due date for any payment due to us. If we make a significant change less than 10 weeks before departure, other than for reasons of events beyond our control or minimum group size not being reached, we will pay you compensation as detailed below:
Period of Notice We Give to You Before Departure Compensation to Each Full Fare Passenger 71+ Days £0 70-43 Days £10 42-29 Days £20 28-15 Days £30 14-0 Days £40
You are required to advise us within 7 days of being notified of a significant change or cancellation whether you wish to (a) accept the proposed change or (b) cancel your booking and receive a refund. If you have not notified us within 7 days, we will write to you again to obtain confirmation of your choice of the options above. If you fail to respond within a further 7 days, we will cancel your booking and refund all payments made by or on behalf of you. Please note that the compensation payments and options referred to above do not apply to any minor changes made by us. Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those travelling on ‚free child places‘, ‚free group places‘ or infants.
16. Minor Changes By Us Before You Travel
Any change, which is not deemed to be significant as outlined in the section 15 above, will be classed as a minor change. We will endeavour to tell you about a minor change before you travel, however, we will not pay compensation as a result of this change. The flights we offer are operated by a range of scheduled or charter airlines, using wide or narrow body jet aircraft. We are required to inform you of the identity of the airline operating your flight. However, in occasions it may not be possible at the time of booking to specify the airline or type of aircraft and we will provide the information as soon as it is available. In occasions, it will be necessary to change the operating airline and, as a consequence, flight times may vary. We reserve the right to change operating airlines or aircraft types at any time and those types of changes will not constitute a major change. We will strive to notify you of any alterations as soon as possible, however if there is a last minute alteration, this will be notified to you in all cases at check-in or at the boarding gate.
17. Circumstances Beyond Our Control
Except where otherwise stated in these terms and conditions, we will not pay any compensation, reimburse expenses, or be liable for any loss or damage if, as a result of circumstances beyond our control, we have to change or cancel your Holiday after booking. When we refer to circumstances beyond our control, these include, but are not limited to, war, threat of war, airport closures, epidemic or pandemic, natural or nuclear disaster, terrorist activity, riots, civil unrest, industrial dispute, bad weather (actual or threatened), failure to secure flying rights, closure of airspace, fire, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, change to Foreign Office advice to advise against travel to destination.
18. Changes Made After Travel
If, after your departure, a significant part of your pre-booked Holiday arrangements cannot be provided, you will be offered a suitable alternative if possible. If appropriate, we will also pay you compensation in accordance with the table in the section entitled ‘15. Changes Made or Cancellation By Us Before Travel’ unless the reason for the change is due to circumstances beyond our control (see section titled ‘17. Circumstances Beyond Our Control’). A change of accommodation to an equivalent or higher standard is not regarded as a significant change nor are alterations to your itinerary which do not materially affect your holiday.
19. Flight Delays
Delays sometimes occur. We work closely with the airlines and overseas offices to make sure any delay is as short as possible. When a delay occurs we will try to make sure refreshments or meals are provided when appropriate. We will not do this ourselves as such arrangements for this will normally be the responsibility of the airline. For more information on flight delays see the section titled ‘22. Our Liability To You’. If you have purchased our recommended travel insurance, or a comparable policy, you should be covered for long delays.
20. Minimum Numbers
Where we are constrained to cancel your Holiday by virtue of the number of persons enrolled for the Package being smaller than the minimum number required to operate the trip, we will not cancel your Holiday any later than the number of days specified below from the date your Holiday is due to commence:
21. Brochure and Website Accuracy
Sometimes facilities described in our brochures/websites will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and holiday resort/destination generally. Beach activities such as water-skiing and windsurfing are normally managed by independent local operators and we have no control over their availability or prices. There may be a charge for some facilities at your accommodation, for example, TVs, safety deposit boxes, sun-loungers, parasols, tennis courts, pool tables and air-conditioning. In some places during high season (and even at other times), there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. The transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer. If we know about significant building work or other noise likely to affect your travel arrangements we aim to tell you as soon as possible. We cannot provide this advice on ‘Late Holiday’ bookings where accommodation is not specified before you arrive at your destination (see also ‘17. Circumstances Beyond Our Control’).
22. Our Liability To You
(i) Our obligations, and those of our suppliers providing the travel arrangements which make up your booked holiday is to do so with reasonable skill and care. If the contract you have with us is not performed or is improperly performed by us or any of our suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We will not be liable for any failure in the performance of our contract with you if this is due to:
23. Conditions of Carriage and Important Notices
When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens convention. You agree that the transport company’s own Conditions of Carriage will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as the transport company. You can ask us to provide you with a copy of any of the conditions applicable to your journey. These may limit or exclude liability, especially in respect of lost or delayed baggage.Air Carrier Liability for Passengers and Their Baggage Compensation in the Case of Death or Injury Advance Payments Passenger Delays Baggage delays Destruction, Loss, Damage or Delay To Baggage Higher limits for baggage Complaints on Baggage Liability of Contracting and Actual Carriers Time Limit for Action Basis for the Information Baggage
24. Your Responsibilities
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe:
25. Passport, Visa, Documentation, Immigration and Health Requirements
The passport and visa requirements of yourself and your party, together with any other immigration requirements, are your responsibility and you should check these with the relevant embassies and/or consulates prior to travel. We do not accept any responsibility if you cannot travel if you have not complied with the relevant requirements in force prior to and at the time of travel.www.gov.uk/foreign-travel-advice and www.gov.uk/knowbeforeyougo .
26. Local Charges and Tourist Taxes
Unless we have stated that a local service or facility is included or free in our accommodation description, you may be asked to pay a charge locally. Tourist Taxes may be payable by you when you check out of your accommodation.
27. Local Health and Safety Standards
You should be aware that it is the standards and health and safety requirements of the country in which the services which make up your travel arrangements are provided which apply and not those of the United Kingdom. These standards will be different to those of the United Kingdom and may sometimes be lower.
28. If You Have A Complaint
We aim to provide the best holiday possible. However, if you are not satisfied. please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your Holiday Representative or our Local Agent and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, ask your Holiday Representative for a Customer Relations Report Form. If you do not have the services of a Representative, or they are not available, you must contact our UK Duty Office (on the number shown on your travel documentation) straight away.The address to send your completed form and letter to is: www.abta.com/consumerservices . The Scheme does not apply to claims for amounts greater than £5,000.00 per person and there is a limited £25,000.00 per booking form. The Scheme does not apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can deal with compensation claims which include an element of minor injury or illness, subject to a limit of £1,500.00 on the amount the arbitrator can award per person in respect of this element.
29. Data Protection
Please see our Privacy Notice which explains how we will process and use your personal data.
30. Your Financial Protection
We hold an Air Travel Organiser’s Licence (ATOL) granted by the Civil Aviation Authority. Our ATOL number is 10396.
Last updated: October 2024
RSD Travel Limited T&Cs in PDF format
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Proforma to notify travellers on a package trip under the Package Travel and Linked Travel Arrangements Regulations 2018
Information to be provided to the traveller before the package travel contract is concluded
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.
Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018
Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. RSD Travel Ltd. has taken out insolvency protection under the ATOL scheme. Travellers may contact this entity (Consumer Protection Group, Civil Aviation Authority, CAA House, K3, 45-59 Kingsway, London WC2B 6TE, email claims@caa.co.uk, telephone +44 333 103 6700) if services are denied because of RSD Travel Limited’s insolvency.
https://www.legislation.gov.uk/uksi/2018/634/contents/made
Last updated: February 2024
Applies to bookings by January 31, 2024
Please read these terms and conditions carefully. These conditions, together with our Privacy Notice and the written information we brought to your attention before we confirmed your booking, set out the terms and conditions of the contract between you and RSD Travel Limited and show your and our contractual commitments to each other.
Your Holiday Contract
1.1 When you make your booking you agree that you have authority to accept and do accept on behalf of yourself and each person named in your booking, the terms of these Booking Conditions. The person making the booking (“the party leader”) must be at least 18 years of age and authorised to do so by all persons named in the booking and the parent or guardian of all party members under the age of 18 years, when the booking is made. The party leader on behalf of themselves and each member of the party consents to the use of information in accordance with our privacy policy.
1.2 The party leader is responsible for making all payments due to us under the booking. All party members named within the booking are jointly and severally liable for all payments due under the booking.
1.3 A contract will exist as soon as we issue a booking confirmation invoice to the party leader. The contract is made in the terms of these booking conditions, which are governed by English law and the jurisdiction of the English Courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so and you are resident in Scotland or Northern Ireland.
1.4 Once you have received your booking confirmation invoice please check this carefully and all other documents we have sent to you. If any of the information contained within any of these documents is incorrect or incomplete, please notify us immediately in writing as it may not be possible to make later changes to it. We cannot accept any liability if we are not notified of any inaccuracies within 7 days of issue of the booking confirmation invoice to you.
1.5 We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so.
1.6 We are unable to guarantee that customers whose names do not appear in the same booking confirmation invoice will be included within the same group on any participating tour. Any request to be included in the same group or tour as other customers who do not appear on the booking confirmation invoice will be treated as a special request and must be notified to us at the time of booking. We will do our best to accommodate this request but are unable to accept bookings which are conditional upon it being met and any failure to do so will not be a breach of contract on our part. Group travel is defined as a travel booking request for a group of seven (7) persons or more participating in the same trip as a single group. Group booking requests must be submitted to the following address: groups@rsd-travel.co.uk . Our group conditions apply.
1.7 The price of your booking is calculated in pounds sterling (GBP) and all payments are made in pounds sterling All payments are in pounds sterling
Your contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland (as appropriate), can, if you so wish, deal with any disputes and Northern Irish or Scottish law shall then apply (as applicable).
Excursions
Excursions include, but are not restricted to, any sightseeing trips, gigs, events or other tours attended in resort for which additional payment is required. Excursions can either be booked and/or paid for at the resort (“Resort-booked Excursions”) or pre-booked and paid for when you book your Holiday (“Pre-booked Excursions”). All excursions are supplied by third party suppliers and are subject to the clause titled “Suppliers’ Conditions” below. We accept, subject to the clauses entitled “Suppliers’ Conditions” and “Our Liability to You” below, responsibility for Pre-booked Excursions. However, Resort-booked Excursions do not form part of your Holiday and are not governed by the Regulations. We do not have any responsibility or liability whatsoever for anything which may go wrong on a Resort-booked Excursion. We, our employees agents or suppliers are acting, depending upon the actual Resort-booked Excursion, either as agents for the relevant Resort-booked Excursion supplier or as agent for you. In any event, the contract for any Resort- booked Excursion is between you and the Resort-booked Excursion provider. It is your responsibility to note carefully any conditions of contract contained in any Resort-booked Excursion, literature, ticket or receipt you are given. For Resortbooked Excursions you may be subject to the laws of the country in which you take your excursion and may be required to bring any disputes or claims before the Courts of that country, too. Please note that the provisions of this clause shall not be affected by the presence of any of our employees, agents or suppliers on any Resort-booked Excursion.
Information and Prices
We publish brochure and website information many months in advance and, as far as we know, all information is correct at the time of publication. However, things may still change after publication and we check regularly to see if we need to update or correct any information or prices. If there are any significant information changes or we find any mistakes, we will put details on our computer reservation system or website as soon as possible. It is your responsibility to check the latest information at the time of booking.
Late Holiday Bookings
Certain bookings made within 80 days of departure will be regarded as ‘Late Holiday’ bookings. You will be told at the time of booking whether or not the booking you seek to make is a normal booking or a ‘Late Holiday’ booking, and the difference between the two. It will then be your choice as to how you wish to proceed. Please be aware that ‘Late Holiday’ bookings always require payment of the full price at the time of booking (whenever that may be). ‘Late Holiday’ bookings may either be booked through promotional publications or from a brochure or on the website. Accommodation may either be named at the time of booking or allocated when you arrive at your destination.
Surcharges – Price Increases after Booking
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your Holiday may change after you have booked. However there will be no change within 20 days of your departure.
Your Booking
Before you book, please discuss your choice of resort, accommodation and transport with our reservations staff to make sure it will be suitable for you and the people you will be travelling with. The person who signs the booking form or completes the booking online or by telephone is the ‘lead name’. He or she must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without an adult accompanying you, we will only allow you to travel subject to the following conditions. If at the time of departure you are 16 or 17 or are 17 when travelling on an “Escapades” branded holiday, you must provide written authority from your parent or legal guardian who must sign the booking form. We reserve the right to require the parent/guardian to produce a copy of their passport showing their name and signature or such other identification evidence as we may reasonably require. Written permission from a parent/ guardian cannot be accepted unless their signature can be verified. On signing the booking form, a contract between your parent/guardian and us is in place. An adult of 18 years or over must accompany you if you are under 16 years of age on your departure date. The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or she also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information in the relevant brochure and on our websites (as applicable).
When you book your Holiday, you agree to pay us either:
If you have a special request for anything that is not automatically part of your Holiday, please check when you book your Holiday and we will pass this information on to the suppliers we work with. Any note of your request from us simply confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless we expressly confirm in writing that the request will be met. We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing. Flight times stated at the time of booking may be subject to change. Also, additional stopovers may be added to your flight. If these changes occur, we do not accept any responsibility for flight connections.
Disabilities and Medical Conditions
You must provide us with full details of any existing medical condition or disability that may affect your travel arrangements (including, in particular, any accommodation requirements) at the time of your booking. If in our reasonable opinion your chosen travel arrangements are not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem including any allergies and dietary requirements or disability we can also cancel the booking when we find out full details if in our reasonable opinion, the travel arrangements are not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel your booking as a result of this, the cancellation charges set out in the section entitled "Cancellation By You" will apply.
Before You Travel
You must take out adequate travel insurance suitable for your needs before you travel. We cannot be responsible for any costs incurred as a result of you failing to do so. For your own peace of mind, the insurance should cover you if you have to cancel your arrangements, or for any emergencies such as illness or injury that arise while you are away (including the costs of repatriation).
Suppliers’ Conditions
Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our conditions, the suppliers’ conditions will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers’ conditions may limit or exclude liability on the part of the relevant supplier, and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. You can obtain copies of the relevant conditions from us upon request.
Changes You Make Before Travel
If you want to change your Holiday arrangements in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. Please note that typically changes to scheduled flight tickets are very restrictive. Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply charges for each person on the booking and for each item you want to change as shown in the table below. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If you have paid supplements for accommodation and the number of people in your accommodation changes, you may have to pay extra and may lose any free or reduced infant and child places or any free group places. Please note that any change to your departure date, airport, transport, destination, accommodation, or length of stay has to apply to all members of your booking.
Note: the transport provider may impose additional charges of up to 100% of the ticket cost; any such charges will be in addition to the amendment fees listed above – see the Exception in the section “Cancellation By You” below. The costs shown are per change per person
Notice given more than 70 days
Transport (e.g. Air/Sea/Road/Rail) – £35 a change
Notice given 70–22 days
Transport (e.g. Air/Sea/Road/Rail) - £50 a change
Notice given 21 days or less
Transport (e.g. Air/Sea/Road/Rail) - Cancellation charges - see ‘Cancellation By You’
When we refer to ‘Optional Extras’, we mean anything you choose to add to your booking that is additional to the inclusive transport and accommodation arrangements you book, for example car hire, weddings or park tickets. If you cancel any Optional Extras for which there is a cost, we will apply the charges above. If you cancel any travel insurance, your premium may not be refunded, as cover under the policy will already have begun.
Cancellation by You
The lead name on the booking must give notice to cancel in writing to the correspondence address as stated on the invoice. The charges shown below apply from the date we receive your written notice of cancellation at our offices.
Time We Receive Your Notice Cancellation Charge (excluding Cancellation Charge for More than 70 Days Loss of Deposit Loss of Deposit 70–57 Days 30% Cost of Holiday (or loss of 100% Cost of Holiday 56–29 Days 50% Cost of Holiday 100% Cost of Holiday 28-22 Days 70% Cost of Holiday 100% Cost of Holiday 21-8 Days 90% Cost of Holiday 100% Cost of Holiday 7 Days or Fewer 100% Cost of Holiday 100% Cost of Holiday
For any cancellation related to the trip organized in South Africa, the following cancellation fees apply :
Time We Receive Your Notice To Cancel Before Departure Cancellation Charge More than 120 Days 20% Cost of Holiday (or loss of deposit if greater) 119 – 30 Days 50% Cost of Holiday 29 – 15 Days 65% Cost of Holiday 14 – 8 Days 85% Cost of Holiday 7 – 1 Days 90% Cost of Holiday Last 24 Hours/No Show 95% Cost of Holiday
For any cancellation related to the trip organized in Antarctica & Falkland Islands, the following cancellation fees apply :
Time We Receive Your Notice To Cancel Before Departure Cancellation Charge More than 150 Days 20% Cost of Holiday 149 – 90 Days 30% Cost of Holiday 89 – 45 Days 50% Cost of Holiday 44 – 30 Days 70% Cost of Holiday 29 – 15 Days 80% Cost of Holiday 14 – 8 Days 90% Cost of Holiday 7 Days or Fewer /No show 95% Cost of Holiday
If any member of the booking cancels and you cannot fill that person‘s place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements. If you do cancel, you must still pay any insurance premiums and amendment charges, which arose before the cancellation, and any deposits paid for any pre-booked items or services.
Cancellation By You Due to Unavoidable and Extraordinary Circumstances
You have the right to cancel your Holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your Holiday destination or its immediate vicinity and which signifcantly affects the performance of the Holiday or which signficantly affects transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any compensation.
Exception
Cancellation of certain transport arrangements can result in up to 100% cancellation charges regardless of the notice period given to us. In respect of scheduled airline tickets, 100% cancellation charges will almost certainly apply. We reserve the right to pass on these charges, which will apply to the transport element of your Holiday and the cancellation charges in the scale above will apply to the other elements of your Holiday (e.g. accommodation, optional extras). Similarly, name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the charge listed in the section “Changes You Make Before You Travel” above. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and you may need to purchase new tickets. The cost of the new ticket may be greater than the cost of the original ticket.
Changes Made By Us Before Travel
From time to time we may have to change details of the Holiday you have booked. If any change will have a significant effect on your Holiday, we will tell you about it before your Holiday if there is sufficient time. Changes we will tell you about include:
Change of your UK departure airport
Significant change of your destination
A change of more than 12 hours to the time you leave the UK or your destination
If we downgrade your accommodation by one full ‘Tour Operator’ rating or
If the swimming pool will not be available for an extended period during your Holiday and no alternative pool is available either at the property or nearby.
If you do not want to accept a significant change, which we will tell you about before you depart, we will, if we are able to do so, offer you an alternative holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different holiday offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Holiday and receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Period of Notice We Give to You Before Departure Compensation to Each Full Fare Passenger Option 1 Option 2 71+ Days £0 £0 70-43 Days £10 £5 42-29 Days £20 £10 28-15 Days £30 £15 14-0 Days £40 £25
Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those travelling on ‚free child places‘, ‚free group places‘ or infants.
Minor Changes By Us Before You Travel
Any change, which is not deemed to be significant as outlined in the section titled ‘Changes Made By Us Before Travel’, will be classed as a minor change. We will endeavour to tell you about a minor change before you travel, however, we will not pay compensation as a result of this change. The flights we offer are operated by a range of scheduled or charter airlines, using wide or narrow body jet aircraft. We are required to inform you of the identity of the airline operating your flight. However, in occasions it may not be possible at the time of booking to specify the airline or type of aircraft and we will provide the information as soon as it is available. In occasions, it will be necessary to change the operating airline and, as a consequence, flight times may vary. We reserve the right to change operating airlines or aircraft types at any time and those types of changes will not constitute a major change. We will strive to notify you of any alterations as soon as possible, however if there is a last minute alteration, this will be notified to you in all cases at check-in or at the boarding gate.
Circumstances Beyond Our Control
Except for when stated differently in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your Holiday after booking, or we, or our suppliers, cannot supply your Holiday, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened), change to Foreign Office advice to advise against travel to destination and significant building work ongoing outside of your accommodation (such as resort development).
Changes Made After Travel
If, after your departure, a significant part of your pre-booked Holiday arrangements cannot be provided, you will be offered a suitable alternative if possible. If appropriate, we will also pay you compensation in accordance with the table in the section titled ‘Changes Made By Us Before Travel’ unless the reason for the change is due to circumstances beyond our control (see section titled ‘Circumstances Beyond Our Control’). If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available. This does not impose an obligation on us to make specific transport arrangements for you if none are available.
Flight Delays
Delays sometimes occur. We work closely with the airlines and overseas offices to make sure any delay is as short as possible. When a delay occurs we will try to make sure refreshments or meals are provided when appropriate. We will not do this ourselves as such arrangements for this will normally be the responsibility of the airline. For more information on flight delays see the section titled ‘Our Liability to You’. If you have purchased our recommended travel insurance, or a comparable policy, you should be covered for long delays.
Cancellation by Us
We can cancel your Holiday and any other holiday we operate. On rare occasions, we may need to cancel your Holiday if there is insufficient demand for your particular Holiday. If we have to cancel your Holiday for any particular reason, we will tell you as soon as is reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. However, we will not cancel your Holiday within 10 weeks of departure except if we are forced to do so because of unusual circumstances we could not have foreseen where we could not avoid the results of those circumstances even after taking all reasonable care (see ‘Circumstances Beyond Our Control’ above). No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We reserve the right to cancel your holiday if the outstanding balance is not paid within the due date (80 days before your travel date). If you fail to make payment of any sums when due then, without prejudice to our rights to cancel your booking and/or impose cancellation charges, we reserve the right to charge a further £2 administration fee for every reminder that we send to you requiring payment and, for the avoidance of doubt, this administration fee will be in addition to any other charges due us in accordance to the section “Cancellation by You”, for example if we agree to extend the due date for any payment due to us. Where we are constrained to cancel your Holiday by virtue of the number of persons enrolled for the Package being smaller than the minimum number stated in the booking, we will not cancel your Holiday any later than the number of days specified below from the date your Holiday is due to commence:
Brochure and Website Accuracy
Sometimes facilities described in our brochures/websites will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and holiday resort/destination generally. Beach activities such as water-skiing and windsurfing are normally managed by independent local operators and we have no control over their availability or prices. There may be a charge for some facilities at your accommodation, for example, TVs, safety deposit boxes, sun-loungers, parasols, tennis courts, pool tables and air-conditioning. In some places during high season (and even at other times), there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. The transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer. If we know about significant building work or other noise likely to affect your travel arrangements we aim to tell you before you leave. We cannot provide this advice on ‘Late Holiday’ bookings where accommodation is not specified before you arrive at your destination (see also ‘Circumstances Beyond Our Control’).
Our Liability To You
(i) Our obligations, and those of our suppliers providing any service or facility involved in any of your Holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.
Conditions of Carriage and Important Notices
When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens convention. You agree that the transport company’s own Conditions of Carriage will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as the transport company. You can ask us to provide you with a copy of any of the conditions applicable to your journey. These may limit or exclude liability, especially in respect of lost or delayed baggage.
Air Carrier Liability for Passengers and Their Baggage
Compensation in the Case of Death or Injury
Advance Payments
Passenger Delays
Baggage delays
Destruction, Loss, Damage or Delay To Baggage
Higher limits for baggage
Complaints on Baggage
Liability of Contracting and Actual Carriers
Time Limit for Action
Basis for the Information https://www.rsd-travel.co.uk/terms-of-transportation/
Baggage
The amount of compensation we will pay for any loss or damage to luggage is limited in accordance with the conventions listed in the above section. For claims for missing or damaged baggage you must follow the rules on the back of your ticket or contained within the carrier’s conditions of carriage. Please note time limits apply within which to notify us or the carrier and make a claim. We will not accept liability for high-value items which you should insure for the appropriate amount.
Your Responsibilities
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe:
your actions could upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property; or
you are unfit to travel;
we may end your Holiday and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, flight, other transportation and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but may have additional terms of carriage imposed upon you. In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy.
Passport, Visa, Documentation, Immigration and Health Requirements
The passport and visa requirements of yourself and your party, together with any other immigration requirements, are your responsibility and you should check these with the relevant embassies and/or consulates prior to travel. We do not accept any responsibility if you cannot travel if you have not complied with the relevant requirements in force prior to and at the time of travel.
It is also your responsibility to check all compulsory and recommended health requirements, including vaccinations, prior to travel and to ensure that you are in receipt of all and any necessary vaccination certificates and other health documentation. The costs of obtaining any such documentation are your responsibility and we are unable to accept any responsibility or liability if your travel arrangements are affected as a result of the failure to do so by yourself or any member of your party.
Information on foreign travel is provided and regularly updated by the Foreign and Commonwealth Office. Details can be found at www.gov.uk/foreign-travel-advice and www.gov.uk/knowbeforeyougo .
If You Have A Complaint
We aim to provide the best holiday possible. However, if you are not satisfied. please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your Holiday Representative or our Local Agent and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, ask your Holiday Representative for a Customer Relations Report Form. If you do not have the services of a Representative, or they are not available, you must contact our UK Duty Office (on the number shown on your travel documentation) straight away.
The address to send your completed form and letter to is:
Customer Relations Department,
We would like to point out that failure to follow the above procedures during your Holiday, and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures during your Holiday, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered. It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly once your Holiday is over. Your right to claim compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after your Holiday, prevent us from carrying out a proper investigation.www.abta.com/ . The Scheme does not apply to claims for amounts greater than £5,000.00 per person and there is a limited £25,000.00 per booking form. The Scheme does not apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can deal with compensation claims which include an element of minor injury or illness, subject to a limit of £1,500.00 on the amount the arbitrator can award per person in respect of this element.
Data Protection
Please see our Privacy Notice which explains how we will process and use your personal data.
Your Financial Protection
We hold an Air Travel Organiser’s Licence (ATOL) granted by the Civil Aviation Authority.
Last updated: September 2023
RSD Travel Limited T&Cs in PDF format
Download T&Cs in PDF format
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Proforma to notify travellers on a package trip under the Package Travel and Linked Travel Arrangements Regulations 2018
Information to be provided to the traveller before the package travel contract is concluded
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.
Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018
Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. RSD Travel Ltd. has taken out insolvency protection under the ATOL scheme. Travellers may contact this entity (Consumer Protection Group, Civil Aviation Authority, CAA House, K3, 45-59 Kingsway, London WC2B 6TE, email claims@caa.co.uk, telephone +44 333 103 6700) if services are denied because of RSD Travel Limited’s insolvency.
https://www.legislation.gov.uk/uksi/2018/634/contents/made
Last updated: February 2024
